By purchasing you agree to these terms:

Kizzys Sweets and Treats is not responsible for lost, delayed, or damaged packages. We package each cookie individually and take caution to ensure safe shipping. Once we drop off your package for shipping, it is out of our hands and we are no longer held responsible for the condition it arrives in or any delays that may occur.

All orders placed will be sent out for shipping on the following Monday or Tuesday!

Allergies: We do bake all products in one kitchen and cannot guarantee 100% no cross-contamination. We cannot be held liable for any allergic reactions. All of our cookies contain wheat, eggs, dairy and soy and are made in a kitchen that uses peanuts and nuts.

MADE IN A COTTAGE FOOD OPERATION NOT SUBJECT TO TEXAS FOOD AND SAFETY REGULATIONS

All Sales are FInal.

Shipping Questions**

How much do you charge for shipping?

All shipping options for your delivery address are displayed at checkout, along with the exact prices. 

Hi! I made a mistake while I was placing my order! Can you help? 

As long as your order has not shipped, We can most definitely make changes to the contents of your order and your shipping details! Email KizzysSweetsandTreats@yahoo.comto let us know, and we will get right on that. 

How do I place orders that will be shipped to multiple addresses? 

At the moment, we can only process orders with one shipping address at a time. If you want to place orders going to multiple recipients, reach out to us at KizzysSweetsandTreats@yahoo.com , and we will be happy to help! 

Where is my order?

Once you place your order, you’ll immediately receive an email with your order confirmation. You’ll receive another email when your order has shipped, which will have the link to your tracking number. You can click on the tracking number to get updates on your package while it is in transit. You will receive one more email once your order has been delivered. 

I received an email saying my order has been delivered, but I don’t see it outside my doorstep! Can you help me?

Absolutely. There have been instances where delivery carriers have marked packages as delivered by mistake. We recommend waiting until the end of the next business day to see if you receive your package then. If you have not received your package by then, please contact both the carrier and KizzysSweetsandTreats@yahoo.com , and we'll do what we can to find a solution.

Help! There was a problem with my order!

Oh no! Please send us an email at KizzysSweetsandTreats@yahoo.com to let us know what happened, and we’d be more than happy to help you out with it. 

Do you accept returns? 

Because our cookies are perishable, we are not able to accept returns. If you had issues with your order, please email us at KizzysSweetsandTreats@yahoo.com letting us know what happened, and we’ll do what we can to make it right.

Where do you ship? 

We ship within the United States (including Alaska and Hawaii) as well as Puerto Rico. All orders are shipped via UPS or USPS, so you’ll receive it within one to three days. However, if you would like to get your package faster, we also offer expedited shipping options.